Privacy Policy
1813 (Tinonee Vineyard Estate)
Last updated: 29th June 2026
Overview 1813 (“we,” “us,” “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and disclose personal information in connection with our website, cellar door, accommodation, venue hire, events, and Club 1813 membership program, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to personal information collected through:
- our website and online store
- cellar door visits and tastings
- accommodation bookings (The Residence, The Cottage)
- venue hire and event bookings (including weddings)
- Club 1813 membership
- our mailing list and marketing communications
- prize draws and promotions
- general enquiries, phone, and email correspondence
What Personal Information We Collect
Depending on how you interact with us, we may collect:
- Contact details — name, email address, phone number, postal address
- Account and order information — billing and delivery address, order history, payment details (processed securely by our payment provider; we do not store full card numbers)
- Club 1813 membership details — membership tier (Sterling, Gold, Platinum), preferences, shipping and billing information
- Accommodation and booking details — arrival/departure dates, number of guests, special requests, dietary or accessibility requirements
- Event and venue hire enquiries — event date, guest numbers, supplier preferences, contact details for event planning
- Marketing preferences — email subscription status, engagement with campaigns
- Technical information — IP address, browser type, device information, and website usage data, collected via cookies and analytics tools
- Age verification information, where required, given the sale of alcohol
We collect information directly from you (e.g. when you make a purchase, book accommodation, sign up to our mailing list, or enquire about an event), and automatically through your use of our website.
How We Collect Personal Information
We collect personal information:
- when you make a purchase or create an account on our website
- when you join Club 1813 or our mailing list (including via QR code sign-up at the cellar door)
- when you book accommodation, a tasting, or a venue hire/event
- when you enter a prize draw or promotion • when you contact us by phone, email, or contact form
- automatically through cookies and similar technologies when you browse our website
Why We Collect, Use, and Disclose Personal Information
We use personal information to:
- process and fulfil orders, bookings, and membership requests
- communicate with you about your order, booking, or membership
- send marketing communications, where you have consented (in accordance with the Spam Act 2003 (Cth)) — you can unsubscribe at any time
- administer Club 1813 membership benefits and tier entitlements
- conduct prize draws and promotions in accordance with their published Terms & Conditions
- verify your age where required by law for the sale or supply of alcohol
- improve our website, products, and services
- comply with legal and regulatory obligations, including tax, liquor licensing, and consumer law requirements
We do not sell your personal information to third parties.
Disclosure of Personal Information
We may disclose personal information to:
- service providers who help us operate our business, such as our website hosting provider, ecommerce platform, payment processor, email marketing platform (Klaviyo), and shipping/ courier providers
- our accounting, legal, and other professional advisers
- regulatory bodies or government agencies, where required by law (for example, liquor licensing authorities)
- a third party in connection with a sale, restructure, or transfer of all or part of our business, in which case we will take reasonable steps to ensure your information continues to be protected
Some of our service providers may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with the APPs.
Cookies and Website Analytics
Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our website. You can adjust your browser settings to refuse cookies, though this may affect some website functionality.
Marketing Communications
If you sign up to our mailing list, join Club 1813, or otherwise consent to receive marketing communications, we will send you updates about new releases, events, and offers. Each communication includes an unsubscribe option, and you may opt out at any time. We handle marketing communications in accordance with the Spam Act 2003 (Cth).
Security of Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure storage systems, restricted access, and secure payment processing through our e-commerce and payment providers. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).
Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (for example, tax and record-keeping obligations).
Children's Privacy
Our website and services are not directed at children, and given the nature of our business (alcohol sale and supply), we do not knowingly collect personal information from individuals under the age of 18.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised “last updated” date.
Contact Us
If you have any questions about this Privacy Policy, or wish to make a privacy-related request or complaint, please contact us:
1813 (Tinonee Vineyard Estate) 1273 Milbrodale Road, Broke NSW 2330
Email: info@1813.com.au Phone: 0488 127 321
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.