1813 And Your Privacy

1813 is committed to protecting the privacy of individuals’ personal information. We will only collect, use or disclose personal information in accordance with relevant laws and this privacy policy. By providing personal information to us, you accept and consent to our use of your personal information in accordance with this policy. Please do not provide us with your personal information if you are not of legal age to purchase alcohol in the jurisdiction where you live or if you do not agree to the terms in this policy.

 

Information You Give Us

We collect personal information so that we can provide our products and services to our customers.  For example, we collect personal information so that we can:

  • identify and communicate with our customers;
  • tell people who may be interested about our products, special offers, promotions and special events;
  • communicate via email, phone, mail and/or social media;
  • process orders and purchases;
  • deliver orders to our customers;
  • respond to customer enquiries; and
  • improve our services through feedback from our customers.

If we do not collect your personal information, we may not be able to provide you with our products and services. 

If at any time you do not wish to receive information from us about our products, special offers, promotions and special events, please let us know by contacting us via info@1813.com.au.

 

Information Collected By Us And Our Use Of Cookies

Apart from the information you give us, we may also automatically collect information about you when you visit our websites, including through the use of cookies. Cookies are small data files that are downloaded onto your computer when you visit a particular website. Examples of information we may collect include:

  • technical information such as your computer’s IP address and your browser type; and
  • information about your visit such as the products you viewed or searched for, the length of your visit and the pages that you visited.

Cookies help us gather and store information about visitors to our websites. They help our websites remember what you chose on previous pages (to avoid having to re-enter information) and can help us to identify you as a unique visitor, tailor content based on past visitation and provide you with an optimised experience. Our cookies typically do not gather personally identifiable information.

If you prefer not to receive cookies you can adjust your Internet browser to refuse cookies or to warn you when cookies are being used. However, our websites will not function if cookies are turned off. We therefore strongly recommend that you leave cookies fully functional. For more information about cookies and how to manage them, please see www.allaboutcookies.org/cookies.

 

Our Use Of Your Information

Generally, information which you give to us is used to provide you with a product or service which you have requested from us (for example, if you have purchased wine from us).

We will not use your information to market to you unless we have your implied or express consent. For example, if you purchased wine from us (or registered to do so), enquired about our products or entered a promotion in relation to our products, we may imply your consent to receive marketing materials about those products, or other products or brands which we think you may be interested in. If you receive electronic communications from us, we will always provide you with an opportunity to unsubscribe from receiving further information from us.

We may also use the information we collect from you when you use our websites (such as the areas of a website accessed by you and your IP address) to:

  • administer our websites and to try and keep our websites safe and secure;
  • help us gain a better understanding of your likes and dislikes so to improve our websites and the services we offer;
  • allow you to participate in interactive features of our websites; and
  • make suggestions and recommendations to you and other users of our websites about goods or services that may interest you or them.

We may also share the cookie information we gather from our websites with our related companies for the above purposes.

 

Accessing & Correcting Your Personal Information

You may access the personal information that we hold about you or request that this information be updated or corrected.  If you would like to make such a request, please contact us on the details provided below. Once we receive your request, we will respond to you within 30 days.  Should you wish for your personal information that we hold to be destroyed, please let us know.

You will not be charged any fee for making a request to access your personal information. However, depending on the nature of the request, a fee may apply to providing you with access to your personal information. Such a fee covers the cost to us in collating, copying and providing certain information to you.

There are certain circumstances in which we may be unable to provide you with access to your personal information.  These circumstances include where:

  • providing access would have an unreasonable impact on the privacy of others;
  • providing access would be unlawful; and
  • denying access is otherwise required or authorised by law.

If your request for access to your personal information is refused, we will provide you with written reasons for the refusal.

 

Security

We take appropriate measures to keep your personal information secure. We have implemented appropriate physical and electronic procedures to protect the personal information we collect. If you have an account with us, you are responsible for maintaining the confidentiality of your account details including your password, and are responsible for any activity under your account. We will not be responsible for any loss arising from your failure to comply with this obligation.

Due to its nature, transmission of information via the internet is not completely secure. Although we will protect your personal data in accordance with this policy, we cannot guarantee the security of any data transmitted to our websites and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security measures to try to prevent unauthorised access.

 

Contact Us

If you have any questions or concerns about our collection, use or disclosure of personal information, or you wish to make a complaint in relation to our privacy practices, please contact us via email at info@1813.com.au or by telephoning +61 488 127 321.